Nationwide Building Society, the U.K.’s biggest customer-owned lender, said
it will refund any costs incurred by customers wrongly charged twice for
purchases made on credit cards this week.
“Human error” was to blame for the glitch, which caused transactions made on
July 24 to be duplicated the following day, the Swindon, England-based firm said
in a statement today. Customers who incurred charges will be compensated, the
company said.
Nationwide, which has about five million checking accounts, is the second
major U.K. lender to experience technical problems with customers’ accounts in
the last two months after a computer error at Royal Bank of Scotland Group Plc
left some of its 15 million customers unable to access their money in June.
“We would like to apologize for the inconvenience this has caused and we can
assure customers that should they incur any related charges these will be
refunded in full,” Nationwide said.
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